G.O.A.L - Frequently asked questions

If you'd like to know more, and your question isn't answered below, contact our friendly team on 0207 275 2414 / 07725 955 964 - or email goal@hctgroup.org

Get out and about - make new friends

What’s in it for me?

There’s always lots going on – and G.O.A.L will provide you with the means to get out and about and meet new people / take up new activities and interests that will help you increase your confidence. You can see all our upcoming activities here. 

How does it work?

After a short assessment, we will ensure that anyone taking part is matched to an activity that suits their requirements, interests and needs. We will provide an assistant on board the minibus, should this be required.

How do I get started?

The first step is a chat to assess whether G.O.A.L is right for you / the individual who you are referring. Please call 0207 275 2414 / 07725 955 964 to get started / email GOAL@hctgroup.org; then we will meet you at your home address to complete the relevant paperwork and ensure that we get you signed up to the right activities.

What happens next?

Once, you / the individual who you are referring has been registered with G.O.A.L, we will contact the individual over the project duration (3 months), offering various activities. Passengers are picked up and returned to their home address and all vehicles are wheelchair accessible. Family members, friends or carers may join passengers on the trips, should additional support be required, separate to a passenger assistant.

Do I need to complete any other forms?

We have a standard transport needs assessment, so that we can ensure that your journey runs as smoothly as possible. After 6-8 weeks, we carry out a quick mid-review to assess the likelihood of you being able to exit the project after 3 months. If for any reason, you need to continue with us for longer, we will note this on your review and change the end date. We’d also like to conduct some research – and more information about that is here.

What happens to my personal data?

HCT will store your personal information safely on our admin system. We will not share your data with a third party, without your prior written consent.