Hackney Community Transport people
Head of Community Transport and Stakeholder Engagement
D: 020 7275 2433 / 020 7501 8982
(Claire joined HCT in November 2014, from Nacro, the UK’s largest national crime reduction charity, where she was the service manager of a flagship helpline.
Prior to this, she worked as an Assistant Director for School-Home Support, a national children’s charity that supports vulnerable children and young people, working with them and their families to help overcome the barriers that are preventing them from being in school, ready to learn. This built on eight years of increasingly senior roles at Catch22, another national crime reduction charity working with the most disadvantaged and vulnerable young people in our society, with her final 5 years in Hackney leading a pupil referral unit and youth inclusion project.
Claire's passion for working with, supporting and enabling people brought her to the role of Head of Community Transport and Stakeholder Engagement).
Community Transport Manager
D: 020 7275 2437
Pamela joined HCT in 2004 as Transport Coordination Centre Supervisor. She progressed on to Transport Coordination Centre Manager, and was responsible for the day to day operations of TCC and it’s services, as well as leading the team. In 2014, Her passion and drive led her to commence the role of Acting Assistant Head of Community Transport Unit.
As Acting Assistant Head of Community Transport Pamela also manages Group Transport in Hackney and Haringey, the team, drivers, our fleet, training, implementing new policies and procedures. She has built up an array of knowledge and skills, as well as an excellent understanding of community transport and the service users.
Service Delivery Supervisor
D: 020 7275 2490
Lee joined HCT in 2008 as a driver for the Dial-A-Ride contracts that were being led by HCT. She knew the work very well as she had worked directly for DAR whilst studying for her degree at university.
In February 2009 Lee progressed in HCT, and became the Service Delivery Supervisor in Haringey at the Selby Centre. Her role includes overseeing Dial-A-Ride on daily basis sorting out any issues with drivers, allocating drivers to routes and ensuring that the weekly rota is up to date. Lee has local responsibility for ensuring that the drivers MiDAS is up to date, as well as delivering the MiDAS training (including on road assessments) for Haringey. In May 2015, Lee's role moved to Hackney where we operate Haringey CT from too.
Quality and Training Co-ordinator
D: 020 7275 2418
With over 30 years’ experience in many different roles at HCT, Peter joined HCT as a volunteer, then became Mobility Officer, leading to Client Services Manager. Peter comes with a wealth of knowledge both locally and organisationally.
Since 2009, with his passion to deliver quality training to those wanting to drive a mini-bus, Peter has focused on delivering MiDAS training to the national standard; in 2014, Peter’s role expanded to support staff driver quality standards to match the growth in our with-driver provision.
Transport Coordination Centre (TCC) Operator
Nurul joined HCT in 2015 as a TCC Operator. As part of his role, he takes bookings and queries for ‘CapitalCall’, YourCar and ScootAbility.
Prior to joining HCT, Nurul worked in the hospitality sector for 12 years, during which he was responsible for supervising staff, promoting the business and ensuring that the service was delivered to a high standard and customers were satisfied.
Finance & Administration Officer
D: 020 7275 2429
Baljeet joined HCT as a part time /job share group transport administrator in1987.Eight years later, in 1995, once her family had grown up, she went on to work full time leading on the furniture recycling together with group transport.
For the next 13 years, Baljeet continued to learn and develop, whilst being an integral person in the success of HCT.
In 2008, Baljeet was successful in moving into her current role, as part time Finance & Administration officer.